Check out our latest Dynamics CRM customer success story for MB Senior Solutions:
MB Senior Solutions (MBSS), a leading health care advisory service for retirees in the Midwest, saw opportunities for tremendous growth but first needed to improve the way it managed its business data and intelligence to attract and retain customers.
Affiliated implemented and customized Microsoft Dynamics CRM, and then worked with MBSS staff to learn how to use the solution for targeted marketing and stronger customer relations.
Expects to double enrollment in next couple of years to over 50,000 customers, while nudging up the customer retention rate to an impressive 98%. MBSS now automates reports, correspondence and applications in a fraction of the time, and it has increased operational efficiency and staff productivity.
Key solutions and services
- Microsoft Dynamics CRM
- Affiliated Technology Assessment Services
- Affiliated Implementation, Customization and Training Services
Microsoft Dynamics CRM Implementation and Support, Ohio.